The delivery survey that closes the quality loop
Most quality problems on a promo order surface days after delivery. The customer opens the box, finds the imprint slightly off, and either calls (rare) or quietly stops ordering (common). A two-question survey three days after delivery catches the issue while you can still do something about it.
The two questions
How was the product? (one to five stars). How was the imprint or decoration? (one to five stars). Optional comment field. That is the whole survey. Three taps on a phone, ten seconds total. Response rates run 30 to 50% in our data, which is unusually high for a B2B post-purchase survey.
What you do with the answers
Per-supplier rolling averages. Per-product averages. Per-decoration-vendor averages if you split decoration out. A 4.0+ supplier deserves more orders. A 3.0 supplier deserves a phone call. A 2.0 supplier might be a permanent ban.
Per-customer averages, too. A customer who keeps rating you 5/5 across product and imprint is a candidate for a referral ask. A customer trending down is a candidate for an account-management call.
When a survey response triggers internal action
Any survey that scores 3 or below across product or imprint fires a notification to the sales rep. They reach out within 24 hours, often turn the situation around, and sometimes save the account. The customer who would have silently churned now has a story about how you took the call seriously.
What we built differently in DECADE.promo
Unlimited AI on the GOAT plan
AI mockups, Product Capture (browser-extension AI scraping of supplier sites), AI vectorization, and AI image upscale - all unlimited on one flat-price tier. No credit metering, no per-feature add-ons.
AI Product Capture extension
Browse any supplier website - SAGE, Hit Promo, Koozie Group, anywhere - click the browser extension, and our AI reads the page. SKUs, pricing tiers, setup fees, colors, lead times, and images are extracted in seconds and import directly to your products catalog.
Tightly integrated with SAGE
Bring your own SAGE Connect subscription. Search, adopt products, and pull pricing tiers without leaving Decade.promo. Sales decks, quotes, and POs reuse the SAGE data automatically.
Transparent pricing
Free tier for solo distributors, flat per-PPD pricing for teams, and no per-seat tax. Customers always free. Suppliers always free.
See it in your workflow
Free tier, no credit card, no contract. Start with one project and decide from there.
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