Shipping tracking that stops "where is my order" emails
Shipping is the part of the order where customer anxiety peaks and your inbox fills up. Most distributors handle "where is my order" emails one at a time, by hand, looking up each tracking number on a UPS or FedEx page. There is a better way and the customer prefers it.
The carrier auto-detect
Paste any tracking number anywhere in the order. We detect the carrier (UPS, FedEx, USPS, DHL) from the format and start polling status updates automatically. The customer's portal shows live status: in transit, out for delivery, delivered. They get an email when it ships and another when it delivers.
Multiple shipments per order are supported (split shipments, samples, replacements). Each has its own carrier, tracking number, and status track.
What the customer sees
Their order page in the portal renders a timeline of every status change with timestamps. They click a tracking number and the carrier's page opens with their shipment loaded. Most of them never email you to ask.
What you see
A dashboard view of every in-flight shipment with the current status. Anything stuck in transit for more than five days bubbles to the top so you can call the carrier before the customer does. Delivery confirmation events fire a Delivered email automatically (with an opt-out per customer). Survey emails go out three days after delivery to capture quality feedback.
What we built differently in DECADE.promo
Unlimited AI on the GOAT plan
AI mockups, Product Capture (browser-extension AI scraping of supplier sites), AI vectorization, and AI image upscale - all unlimited on one flat-price tier. No credit metering, no per-feature add-ons.
AI Product Capture extension
Browse any supplier website - SAGE, Hit Promo, Koozie Group, anywhere - click the browser extension, and our AI reads the page. SKUs, pricing tiers, setup fees, colors, lead times, and images are extracted in seconds and import directly to your products catalog.
Tightly integrated with SAGE
Bring your own SAGE Connect subscription. Search, adopt products, and pull pricing tiers without leaving Decade.promo. Sales decks, quotes, and POs reuse the SAGE data automatically.
Transparent pricing
Free tier for solo distributors, flat per-PPD pricing for teams, and no per-seat tax. Customers always free. Suppliers always free.
See it in your workflow
Free tier, no credit card, no contract. Start with one project and decide from there.
Try it free Schedule a demo