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Distributor workflow

A proof approval workflow customers actually use

A proof emailed as a PDF attachment is the slowest possible way to get a yes. The customer has to download it, open it on a phone, decide what they think, and reply. Half the time the reply is "looks good" without specifying which proof, and you are back to chasing.

What customers see

A branded portal page. The proof rendered inline at full resolution. A green Approve button. A red Request Revision button with a comment field. Their decision saves a timestamp, a user, and (for revisions) a paragraph of feedback you can route to the decorator.

They get a one-tap email when the proof is ready. The email links straight to the proof. No login wall (we use a signed token in the link) so a customer in the field on their phone can approve in fifteen seconds.

What you see

The proof state on every order: pending, approved on (date, who), or revision requested with the customer's comment. If a proof has been pending for more than 48 hours, it bubbles to a follow-up list on your dashboard so you do not lose track. When the customer approves, a notification fires and the order moves to the next status without anyone touching it.

Multi-customer proofs

Some orders have multiple stakeholders (a primary buyer plus a marketing director and a CFO). All of them get the proof email. Any of them can approve. The first approval wins, but everyone's name is on the timeline. The "I never got the email" excuse stops being a thing.

A proof is a yes-or-no decision. Make it a tap, and the cycle that used to take three days takes three hours.

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Last reviewed 2026-04-27. Spot something inaccurate or out of date? Email hello@decade.promo and we will update it.