Handling customer changes after approval
The customer approved a proof. Production started. Three days in, they email asking to bump the imprint a quarter inch and add a tagline. This happens. The question is whether your workflow handles it cleanly or whether it dissolves into a four-thread email argument about who said what.
The change request, treated as a real document
In DECADE.promo a post-approval change is a Customer Change Request: a structured record with an entity (the order or the project), a type (add, edit, remove, reorder), a title, and a body. The customer files it from their portal. You see it on a dashboard with the original order one click away.
No more reply-all threads, no more "did you mean the Tuesday quote or the Wednesday quote." Every change has a discrete record with a status (open, in progress, completed, declined) and a timeline.
The cost conversation
Mid-production changes cost real money. Restart fees, supplier change orders, expedited shipping. The change request flow lets you respond with an exact dollar amount before you commit to anything, attached to the same record. The customer sees the cost, decides yes or no, and the answer is on the timeline.
When to say no
Some changes are not feasible. The supplier already shipped the goods to the decorator. The blanks are dyed and cut. Saying no with a written record (timestamped, with the reason) protects you when the customer's memory of the conversation gets fuzzy three weeks later.
What we built differently in DECADE.promo
Unlimited AI on the GOAT plan
AI mockups, Product Capture (browser-extension AI scraping of supplier sites), AI vectorization, and AI image upscale - all unlimited on one flat-price tier. No credit metering, no per-feature add-ons.
AI Product Capture extension
Browse any supplier website - SAGE, Hit Promo, Koozie Group, anywhere - click the browser extension, and our AI reads the page. SKUs, pricing tiers, setup fees, colors, lead times, and images are extracted in seconds and import directly to your products catalog.
Tightly integrated with SAGE
Bring your own SAGE Connect subscription. Search, adopt products, and pull pricing tiers without leaving Decade.promo. Sales decks, quotes, and POs reuse the SAGE data automatically.
Transparent pricing
Free tier for solo distributors, flat per-PPD pricing for teams, and no per-seat tax. Customers always free. Suppliers always free.
See it in your workflow
Free tier, no credit card, no contract. Start with one project and decide from there.
Try it free Schedule a demo