How to stop losing supplier POs
Every promo distributor has a story about a PO that "never showed up." It is almost always there: in a sent folder, with the right SKU, going to a real supplier email. The structural problem is that an emailed PO has no audit trail. The supplier said they never got it, you said you sent it, and the customer is now five days late.
Why the email-only workflow leaks
A supplier rep is one of fifteen people on a generic orders@ inbox. Your PO landed in a junk folder, or the rep was on vacation, or someone clicked archive without forwarding. There is no way to prove the message arrived, no read receipt, no expected response time, and no automatic escalation when the supplier did not confirm within 24 hours.
What changes with a system of record
In DECADE.promo every supplier PO is a database row, not just an email. We send the email, log the timestamp, record the recipient, capture the supplier's reply when it comes in, and surface the PO's open status on the order detail page. If a supplier did not respond within 24 hours, we flag it on your dashboard.
The PO PDF lives in the order timeline forever. When the supplier swears they never got it, you click one button, see the timestamp, the recipient, the message ID, and the customer-side proof.
The escalation path most shops are missing
A supplier did not confirm. You can re-send the same PO with one click. You can switch to a different supplier contact email if you have one on file. You can escalate to a supplier rep phone call with the PO already attached. Each step takes about ten seconds, instead of digging through email threads to figure out where the trail went cold.
What we built differently in DECADE.promo
Unlimited AI on the GOAT plan
AI mockups, Product Capture (browser-extension AI scraping of supplier sites), AI vectorization, and AI image upscale - all unlimited on one flat-price tier. No credit metering, no per-feature add-ons.
AI Product Capture extension
Browse any supplier website - SAGE, Hit Promo, Koozie Group, anywhere - click the browser extension, and our AI reads the page. SKUs, pricing tiers, setup fees, colors, lead times, and images are extracted in seconds and import directly to your products catalog.
Tightly integrated with SAGE
Bring your own SAGE Connect subscription. Search, adopt products, and pull pricing tiers without leaving Decade.promo. Sales decks, quotes, and POs reuse the SAGE data automatically.
Transparent pricing
Free tier for solo distributors, flat per-PPD pricing for teams, and no per-seat tax. Customers always free. Suppliers always free.
See it in your workflow
Free tier, no credit card, no contract. Start with one project and decide from there.
Try it free Schedule a demo